Rent a Car in JLT, Dubai

Frequently Asked Questions

What documents do I need to rent a car in JLT Dubai?

For UAE residents, you need a valid UAE driving license, Emirates ID, and passport. Tourists require a valid international driving permit or driving license from eligible countries (USA, UK, Canada, Australia, and most European nations), passport, and valid tourist visa. All documents must be originals, and we maintain secure copies for our records.

How does your FREE delivery service work in JLT?

Our complimentary delivery service covers all locations within JLT, Dubai Marina, and surrounding areas. Simply specify your preferred delivery location (hotel, apartment, office) during booking, and our professional team will bring your chosen vehicle directly to you at your specified time. We coordinate with building management and hotel concierge services to ensure smooth delivery and pickup processes.

What's included in your rental rates?

All rental rates include comprehensive insurance coverage, basic roadside assistance, GPS navigation system, and unlimited mileage within UAE. Additional services like chauffeur service, additional drivers, child safety seats, and premium insurance packages are available at transparent additional costs displayed during booking.

Can I extend my rental period?

Absolutely! We offer flexible extensions for all rental periods. Daily rentals can be extended hourly, while weekly and monthly rentals offer even greater flexibility. Simply contact our customer service team at least 24 hours before your original return date to arrange extensions and adjusted pricing.

What happens if the vehicle breaks down?

All our vehicles include 24/7 roadside assistance coverage. In case of mechanical breakdown, flat tire, or other vehicle issues, call our emergency hotline for immediate assistance. We provide on-site repair services when possible or arrange replacement vehicles to minimize disruption to your plans.

Do you offer one-way rentals between different locations?

Yes, we accommodate one-way rentals between major Dubai locations including airports, hotels, and business districts. One-way rental fees vary based on pickup and drop-off locations, with many routes available at no additional charge during our promotional periods.

Are there age restrictions for renting vehicles?

Minimum rental age is 21 years for economy and mid-size vehicles, with a valid driving license held for at least one year. Premium and luxury vehicle rentals require minimum age of 25 years with three years driving experience. Additional fees may apply for drivers under 25 years old.

How do you handle traffic fines and violations?

All traffic violations are the renter's responsibility. We provide detailed information about Dubai traffic regulations and common fine locations during vehicle delivery. Any fines incurred during the rental period are charged to the renter's credit card along with administrative processing fees.

What's your fuel policy?

All vehicles are delivered with full fuel tanks and should be returned with full tanks to avoid refueling charges. We provide information about nearby fuel stations and current fuel prices. For long-term rentals, we offer fuel card options for added convenience.

Do you offer corporate rates and fleet solutions?

Yes, we provide comprehensive corporate solutions including volume discounts, centralized billing, dedicated account management, and flexible fleet arrangements. Contact our corporate sales team to discuss customized packages for your business requirements.

What makes ProxCars different from other JLT car rental companies?

ProxCars distinguishes itself through genuine FREE door-to-door delivery, transparent pricing with no hidden fees, newest vehicle models, 24/7 customer support, and personalized service that adapts to your specific needs. Our extensive local knowledge and commitment to customer satisfaction create rental experiences that exceed expectations consistently.

Can I add additional drivers to my rental agreement?

Additional drivers can be added to rental agreements for a nominal daily fee. All additional drivers must meet the same documentation and age requirements as the primary renter and must be present during vehicle delivery for license verification and contract signing.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards from recognized international banks. Cash payments are accepted for security deposits but require credit card authorization for insurance and incidental charges. Corporate accounts can establish billing arrangements for simplified payment processing.