Frequently Asked Questions (FAQs)

General Car Rental Questions

Q: What makes ProxCars different from other car rental companies in Dubai Health Care City?

A: ProxCars specializes in medical district transportation with healthcare-focused services including medical-grade sanitization, patient assistance, hospital navigation expertise, multilingual medical chauffeurs, and HIPAA-compliant confidentiality training. We understand the unique needs of healthcare professionals, medical tourists, and patients.

Q: Do you deliver cars directly to hospitals and medical facilities in DHCC?

A: Yes, we provide FREE delivery to all hospitals, medical centers, medical hotels, and healthcare facilities within Dubai Health Care City. Our delivery typically takes 20-30 minutes and includes direct delivery to hospital parking areas, medical hotel lobbies, and clinic entrances.

Q: What are your operating hours for Dubai Health Care City?

A: We operate 24/7 to accommodate medical emergencies, international patient arrivals, and healthcare professional schedules. Our medical support team is available around the clock for urgent transportation needs.

Q: Can I rent a car for just a few hours for medical appointments?

A: Yes, we offer flexible hourly rentals starting from 4 hours, perfect for medical consultations, diagnostic procedures, or short hospital visits. Hourly rates range from AED 25-60 per hour depending on vehicle type.

Booking and Reservations

Q: How far in advance should I book during peak medical tourism season?

A: We recommend booking 2-4 weeks in advance during peak season (October-April) when medical tourism is highest. For medical emergencies, we maintain emergency fleet availability 24/7.

Q: Can I modify my rental if my medical appointment changes?

A: Absolutely. We understand medical schedules can be unpredictable. You can modify your booking up to 2 hours before pickup time without additional charges. For medical emergencies, we waive all modification fees.

Q: Do you accept international driver's licenses for medical tourists?

A: Yes, we accept valid international driving permits along with your home country license. For medical tourists staying longer than 30 days, we can assist with UAE temporary license applications.

Q: Can I book a car for someone else (patient or family member)?

A: Yes, you can make third-party bookings for patients or family members. We require the primary driver's license details and contact information. Medical facilities often arrange rentals for their international patients.

Vehicle Options and Features

Q: Do you have wheelchair-accessible vehicles?

A: Yes, we maintain a specialized fleet of wheelchair-accessible vehicles including ramp-equipped vans and SUVs with easy entry/exit features. These vehicles require 24-48 hours advance booking and include trained assistance personnel.

Q: Are your vehicles equipped for medical equipment transport?

A: Our medical fleet includes vehicles with climate-controlled storage, extra cargo space, and power outlets suitable for portable medical equipment. Executive vehicles feature dedicated medical equipment storage compartments.

Q: What luxury vehicles do you recommend for medical tourists?

A: For medical tourists, we recommend Mercedes-Benz S-Class, BMW 7 Series, or Range Rover Vogue for maximum comfort during recovery periods. These vehicles feature enhanced suspension, whisper-quiet operation, and spacious interiors.

Q: Do you have hybrid or electric vehicles for environmentally conscious medical professionals?

A: Yes, our eco-friendly fleet includes Tesla Model S and X, BMW i8, Toyota Prius, and Lexus hybrid models. These vehicles are popular among healthcare professionals committed to environmental sustainability.

Pricing and Payments

Q: Do you offer discounts for healthcare professionals?

A: Yes, we provide special healthcare professional rates with up to 15% discounts for verified medical staff including doctors, nurses, technicians, and administrative personnel. Simply present your medical facility ID or professional license.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, cash, bank transfers, and corporate healthcare accounts. For medical tourists, we accept international payment methods and multi-currency transactions.

Q: Are there any hidden fees I should know about?

A: No, we maintain complete pricing transparency. All fees are disclosed upfront including delivery charges (FREE within DHCC), insurance options, additional driver fees, and optional services. No surprise charges ever.

Q: Can medical facilities or hospitals pay directly for patient rentals?

A: Yes, we work with many hospitals and medical facilities that arrange and pay for patient transportation directly. We can set up corporate billing accounts for healthcare institutions.

Insurance and Safety

Q: What insurance coverage is included with medical district rentals?

A: All rentals include comprehensive third-party liability, collision damage waiver, theft protection, and personal accident insurance. We also offer enhanced medical-specific coverage including medical equipment protection and patient safety guarantees.

Q: What happens if I have a medical emergency while driving?

A: All our vehicles are equipped with GPS tracking and emergency communication systems. Contact our 24/7 emergency hotline immediately. We coordinate with Dubai Emergency Services and can arrange immediate medical transportation or vehicle recovery.

Q: Are your vehicles regularly sanitized for medical use?

A: Yes, all vehicles undergo medical-grade sanitization between rentals using hospital-standard disinfection protocols. During COVID-19, we implement enhanced sanitization with UV treatment and provide medical-grade sanitization kits.

Q: What if the vehicle breaks down during a medical appointment?

A: We provide immediate replacement vehicles within 30 minutes for medical emergencies. Our roadside assistance operates 24/7 with priority response for medical district customers. We'll coordinate with your medical appointments to minimize disruption.

Chauffeur and Driver Services

Q: Do your chauffeurs have medical training or healthcare experience?

A: Our medical chauffeurs receive specialized healthcare customer service training, patient assistance certification, and medical facility navigation expertise. Many have healthcare backgrounds and understand medical terminology and patient needs.

Q: Can the chauffeur wait during medical appointments?

A: Yes, we offer waiting services for medical appointments. Chauffeurs can wait up to 4 hours at hospital rates (AED 50 per hour) or full-day rates (AED 600-800) for complex medical procedures or multiple appointments.

Q: Do chauffeurs speak multiple languages for international patients?

A: Yes, our medical chauffeur team includes drivers fluent in English, Arabic, Hindi, Urdu, French, German, Russian, and other languages commonly spoken by medical tourists visiting Dubai Health Care City.

Q: Can chauffeurs assist with medical mobility needs?

A: Our trained chauffeurs can provide basic mobility assistance including wheelchair support, walking aid assistance, and patient transfer help. For complex medical needs, we recommend our specialized medical transport service with certified medical assistants.

Special Requirements

Q: Can you accommodate special medical dietary requirements during long rentals?

A: While we don't provide food services, our chauffeurs are knowledgeable about halal, kosher, vegetarian, and special dietary restaurants near medical facilities. We can coordinate stops at appropriate establishments during your rental period.

Q: Do you provide child car seats for families visiting patients?

A: Yes, we provide complimentary child safety seats (infant, toddler, and booster seats) with advance booking. All seats meet UAE safety standards and are professionally cleaned between uses.

Q: Can you arrange transportation for medical conferences and events?

A: Absolutely. We provide group transportation, executive shuttles, and conference packages for medical events at Dubai World Trade Centre, DHCC conference facilities, and major hotels. Volume discounts available for medical conference organizers.

Q: Do you handle late-night or early morning medical appointments?

A: Yes, our 24/7 service accommodates all medical schedules including early morning procedures (starting 5:00 AM), late-night emergencies, and overnight medical stays. No additional charges for off-hours medical transportation.

Documentation and Requirements

Q: What documents do I need to rent a car as a medical tourist?

A: You need a valid passport, international driving permit, home country driver's license, and a credit card in the driver's name. Medical tourists receive expedited processing with minimal paperwork.

Q: Can medical facilities vouch for patients who don't have credit cards?

A: Yes, established medical facilities can provide credit references for their patients. We accept hospital guarantees and medical facility payment commitments for patient rentals.

Q: What is the minimum age requirement for medical district rentals?

A: The minimum age is 21 years with a valid driver's license held for at least 1 year. For medical emergencies involving younger drivers (18-20), we can arrange chauffeur services instead.

Location and Navigation

Q: Which hospitals and medical facilities do you serve directly?

A: We serve all major facilities including Mediclinic City Hospital, American Hospital Dubai, Dubai Hospital, Aster Hospital, Canadian Medical Centre, and all 120+ healthcare facilities within Dubai Health Care City.

Q: Do you provide navigation assistance for complex medical appointments?

A: Yes, our vehicles include GPS systems pre-loaded with all DHCC medical facilities, and our chauffeurs are trained in medical facility navigation including parking, patient drop-off zones, and specific department locations.

Q: Can you coordinate pickups from multiple medical facilities in one day?

A: Absolutely. We specialize in multi-appointment coordination, helping patients and families navigate between different medical facilities, pharmacies, and diagnostic centers throughout their medical journey.

Q: Do you provide airport transfer services for medical tourists?

A: Yes, we offer premium airport transfer services with meet-and-greet assistance, medical luggage handling, and direct transport to medical facilities or hotels. Available from both Dubai International Airport (DXB) and Al Maktoum International Airport (DWC).

Extended Rentals and Long-term Medical Stays

Q: Do you offer monthly rates for extended medical treatments?

A: Yes, we provide monthly rental packages with savings up to 40% for extended medical treatments, medical residencies, locum tenens assignments, and long-term patient care situations.

Q: Can I extend my rental if medical treatment takes longer than expected?

A: Yes, extensions are easily arranged through our 24/7 customer service. For medical reasons, we waive extension fees and provide flexible terms to accommodate changing medical schedules.

Q: Do you provide vehicle replacement during long-term medical rentals?

A: For rentals exceeding 30 days, we offer complimentary vehicle maintenance and can provide replacement vehicles during service periods to ensure continuous medical transportation availability.

Emergency Services

Q: What constitutes a medical emergency rental situation?

A: Medical emergencies include urgent hospital admissions, emergency surgical procedures, medical evacuations, critical diagnostic appointments, and situations where immediate medical transportation is required.

Q: How quickly can you provide emergency medical transportation?

A: For medical emergencies, we guarantee vehicle delivery within 30 minutes anywhere in Dubai Health Care City. Our emergency fleet is strategically positioned for rapid response to urgent medical situations.

Q: Do you coordinate with medical evacuation services?

A: Yes, we work with international medical evacuation companies and can provide ground transportation coordination for medical evacuations, airport medical transfers, and emergency medical repatriation services.

Contact and Support

Q: How can I reach customer service for urgent medical transportation needs?

A: Contact our 24/7 medical emergency hotline at [phone number], WhatsApp medical support, or use our mobile app emergency feature. All medical inquiries receive priority response within 5 minutes.

Q: Do you have Arabic-speaking customer service for local medical professionals?

A: Yes, our customer service team includes native Arabic speakers who understand local medical terminology and can assist UAE healthcare professionals in their preferred language.

Q: Can I provide feedback about medical transportation services?

A: Absolutely. We welcome feedback through our medical customer survey system, online reviews, and direct communication with our medical services manager. Your feedback helps us improve healthcare transportation services.