Answers about renting a car in Dubai with Prox Car Rental, in plain language. If your question is not here, call or WhatsApp us: a human answers 24/7.
Prices and payment
How much does it cost to rent a car in Dubai?
Daily rates start at AED 99, weekly rates at AED 623 and monthly rates at AED 1,474. All rates exclude 5% VAT.
Are the rates shown with VAT?
No. Every rate excludes 5% VAT, which is added to your total.
Is there a security hold?
A refundable security hold applies to daily and weekly rentals: AED 1,000 for UAE residents and AED 1,500 for tourists. It is placed on a credit card, or you can leave a cash deposit instead; debit cards are not accepted. There is no deposit for monthly and long-term rentals. Your bank releases it about 15 working days after you return the car, depending on your bank.
Which cards do you accept for the hold?
The hold is placed on a credit card; debit cards are not accepted. A cash deposit is accepted instead of the card hold.
Driving and age
What is the minimum age to rent a car?
Drivers must be 23 or older. Drivers aged 20 to 22 need approval from our management. We cannot rent to drivers under 20.
What documents do I need to rent a car?
Tourists need their passport and a valid driving license. UAE residents need their Emirates ID (front and back) and a UAE driving license.
Can I drive with a foreign driving license?
Tourists can drive on any license the RTA accepts on the day of the rental, or on an International Driving Permit (IDP) together with their license. UAE residents need a UAE (Emirates) driving license. Not sure about your license? Send us a photo and we will tell you.
Can I add a second driver?
Yes, please ask us. Additional drivers are approved by our management before the rental.
Can a company rent a car?
Yes. Every rental is made in the name of an individual driver, on that driver’s own documents, never on a company trade license. The invoice can be issued in the company’s name.
Delivery, fuel and cancellation
Do you deliver the car?
Yes. Delivery anywhere in Dubai is free, with no minimum rental, and we deliver within 20 minutes.
What is the fuel policy?
Full to full: you receive the car with a full tank and return it with a full tank.
Can I cancel my booking?
Yes. Cancellation is free any time before handover.
Is there a minimum rental period?
No. You can rent for a day, a week, a month or longer.
On the road
What if the car breaks down?
We provide 24/7 roadside assistance with a replacement car.
What should I do after an accident?
Call the police and file a police report with them. We are here 24/7 on +971 55 379 6333 and +971 50 379 6333.
Who pays if there is an accident?
All our cars are fully insured. If the police report shows that the accident is not your fault, you pay nothing towards it, and Prox Car Rental stands by that. If it is your fault, you pay an excess, calculated according to the car. Our team will confirm the excess for your car before you book.
Is maintenance included?
Routine maintenance is included on monthly rentals.
How many kilometers are included?
Daily rentals include 250 km a day for economy cars and 200 km a day for luxury cars; weekly rentals include 1,400 km a week; monthly rentals include up to 4,000 km a month. Extra kilometers are AED 1.85 each for economy cars and AED 4.85 for luxury cars. Each car page shows the figures for that car.
How is Salik charged?
Salik is charged at the current RTA rate for each crossing, with nothing added. No admin fee.
How do you handle traffic fines?
Traffic fines are billed at the actual amount. No markup, no admin fee.
How is parking charged?
Parking charged to the car is paid by us and passed on at the exact amount, with nothing added. No admin fee.
Can I drive a rental car outside Dubai?
Yes, anywhere in the UAE. Prox Car Rental cars stay in the UAE, and you are welcome to drive across all seven emirates.
Insurance and extras
What is the insurance excess?
Our team will confirm the excess for your car before you book.
Is my rental insured?
Yes. All our cars are fully insured.
Contact
Who answers when I call?
A human answers calls and WhatsApp messages 24/7, every day, on +971 55 379 6333 and +971 50 379 6333.
What are your opening hours?
Our JBR counter, at Shop 18, Rimal 1, is open 24 hours a day, 7 days a week, and a human answers calls and WhatsApp 24/7.
